Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Top10CasinoUK Casino services.
Last updated: December 2024
Your Data is Protected
We use industry-standard encryption and security measures to protect your personal information. We are committed to transparency about how we handle your data and comply with all UK data protection laws.
1. Data Controller
Top10CasinoUK Casino Limited is the data controller for the personal information we collect and process. We are registered in England and Wales and licensed by the UK Gambling Commission.
Top10CasinoUK Casino Limited
123 Casino Street, London, UK EC1A 1BB
Email: privacy@royalcrown.co.uk
UK Gambling Commission License: 000-000-000-R-000000-000
2. Information We Collect
Personal Information
- Name, date of birth, and contact details
- Address and identity verification documents
- Payment information and transaction history
- Gaming activity and preferences
- Communication records with customer support
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and similar tracking technologies
- Website usage data and analytics
- Location data (where permitted)
3. How We Use Your Information
We use your personal information for the following purposes:
Account Management
- Create and maintain your account
- Verify your identity and age
- Process deposits and withdrawals
- Provide customer support
Regulatory Compliance
- Anti-money laundering checks
- Responsible gaming monitoring
- Regulatory reporting requirements
- Fraud prevention and security
4. Legal Basis for Processing
We process your personal information based on:
- Contract: To provide our gaming services and fulfill our obligations
- Legal Obligation: To comply with gambling regulations and anti-money laundering laws
- Legitimate Interest: To prevent fraud, ensure security, and improve our services
- Consent: For marketing communications (where you have opted in)
5. Data Sharing
We may share your information with:
- Payment processors and banking partners
- Identity verification and fraud prevention services
- UK Gambling Commission and other regulatory bodies
- Professional advisors (lawyers, accountants, auditors)
- IT service providers and security specialists
We never sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements (typically 5-7 years)
- Resolve disputes and enforce our terms
- Prevent fraud and ensure security
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policy.
7. Your Rights
Under UK data protection law, you have the right to:
Access & Portability
- Request a copy of your data
- Receive data in a portable format
Correction & Deletion
- Correct inaccurate information
- Request deletion (where applicable)
Processing Control
- Restrict or object to processing
- Withdraw consent for marketing
Complaints
- Lodge complaints with ICO
- Seek legal remedies
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website usage and improve performance
- Prevent fraud and enhance security
- Provide personalized content and offers
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
9. Data Security
We protect your information using:
Encryption
256-bit SSL encryption for all data transmission
Access Controls
Strict access controls and regular security audits
Monitoring
24/7 security monitoring and incident response
10. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us:
Data Protection Officer
Email: privacy@royalcrown.co.uk
Phone: +44 800 123 4567
Address: 123 Casino Street, London, UK EC1A 1BB
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.